.



.

Thank you for choosing Beat Weatern Chiang Mai Hotel, for your travels. Our goal is to completely satisfy our guests
Could you take a few minutes to give us your comments? In ordeer to make the most of your valuable feedback.

We appreciate your your help as we do our best to continually improve. Please fill the appropriated boxes.
Firstname:
Lastname :
E-mail :
 
Address :
 
Country :
Phone Number :
Arrival Date :
Guest Room No.
Departure Date :
    
 
Overall Impressions (Excellent = 10,Poor = 1)
1.We are interested in how satisfied you were with you experience a the Best Western Chiang Mai Hotel? Overall, how would you rate your experience?
2.If in this area again, how likely would you be to stay at the Best Western Chiang mai Hotel rather than otherhotels in this city?
About Your Experience
  3.Thinking of your experience at Best Western Chiang Mai Please rate the following:
(Excellent = 10,Poor = 1)
 

a.

   Staff service overall
b.
 Your room overall
c.
 Maintenance and upkeep of the hotel
d.
 Check-in experience
e.
 Feeling of security
f.
 Overall breakfast experience
g.
 Overall lunch experience
h.
 Overall dinner experience
i.
 Overall restaurant experience
j.
 Overall room service experience
  4.Please indicate your level of agreement or disagreement with each of the following statements about your experiences at this hotel.(Strongly Agree = 10,Strongly Disagree = 1)

a.

  

The staff made me feel welcome throughout my experience
b.
 The staff treated me as valued customer
c.
 The room was completely clean
d.
 The bed was comfotable
e.
 The staff were knowledeable about the hotel
f.
 The staff were knowledeable about the local area
g.
 The room enabled me to get a good night's rest
h.
 The hotel enabled me to relax and enjoy my stay
     
  5.Did you receive your preferred room (e.g., room type, non-smoking)?
Problems Experienced (If "No" skip to question 10)
  6.Did you experience any problems with the hotel during this stay?
  7.Please describe the problem (s) you experienced during this stay.
   
  8.How many times did you need to speak to someone before the ploblem was resolved?
(If you experienced more than one problem, select the most serve ploblem with regard to this question)
  9.Please indicate how well the hotel resolved this problem in regard to your expectations.
  10.What was the purpose of your trip?
  11.Are you male or female?
Age
Nationality
  Comment :
 
Thank you for your participation
Please place this questionnaire in the enclosed business reply envelop, seal it and hand it over to our Guest Relation Officer at the front desk upon your departure.

.
B2 Premier Chiang Mai Hotel
163 T.Suthep, A.Muang, Chiang Mai 20500
www.b2premier.com
info@b2premier.com
Tel. +6653 329 333, Tel. +6653 329 334
.